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Shopping Frequently Asked Questions

Q: How can I trust giving out my personal information over the internet to your site?
A: We use (SSL) secure socket layers, which has become the industry standard security of transmitting over the net. This method is recognized as a safe way to transmit information on line.

Q: When supplied, will my personal information be sold or used in anyway by third parties for any purpose?
A: NO, whatever information you supply us, will be used by Grocerytaxi to process Your order, and kept in the upmost confidentiality.

Q: What choice of payments do you offer?
A: We offer MasterCard, Visa, American Express, and Checks

Q: Do you accept C.O.D.?
A: No, the nature of this business does not permit offering C.O.D. payments

Q: Can payments be left with a neighbor, in case of an emergency so that I don't miss my scheduled delivery?
A: No, Grocerytaxi cannot make such exceptions in fairness to other scheduled ,deliveries.You can schedule a delivery to any address of choice, however this must be done at time of order by changing the delivery address on the personal information sheet.

Q: How do your prices compare with supermarket prices?
A: Our prices are competitive with grocery store pricing on popular items.

Q: Do you have items on sale?
A: Yes; we are constantly looking for special deals, which can be passed on to our customers. The current list of specials is available here.

Q: Do you accept coupons?
A: No, we cannot accept coupons.
Saving Items to a List

This is a very important and useful feature which you should take time to review as it will save over 90% of shopping time.

 Always keep in mind that the system automatically saves for you any and all products purchased under the title (you guessed it "All Items Purchased"). This is done whenever there are items in the shopping cart and you click "Checkout" whether you actually finish checking out or not, but merely click that button.

You can also save anything that is in the shopping cart either from an actual order being placed or from a group of products you are arbitrarily are adding with the sole purpose of saving.

Lets try one. We have an order in progress and are about to checkout, but first want to review it and save some of the items.

- Start by clicking the "Review Order" button to see clearly all items in cart and decide which to save from what you are buying.
- Click on all desired to save, if the entire list is being saved simply click box at top which selects all, then in the box "Save Selected Items to List" it asks you which list you want to save them to if you already have lists created previously or note there is one for creating a new list in which you can give it your own name.
-This one we'll call "Test list" and save. Note that this newly saved list appears with dark green heading identifying it as such not to be confused with shopping cart which has an actual cart image in the background.

The combinations are limitless, but the common denominator to all is time savings. Combine lists, pull items from previously saved lists or from the "All Items Purchased" list. Once you master this ther will be very little actual shopping and orders will take no longer then a couple of minutes to complete from Login to Checkout guaranteed.

 

Suggest a Product


If you would like Grocerytaxi to carry a product you don't see here,
you can suggest it to us below:
 
Your Email

Your Name


Product Name and Size
(Example: Coke Zero 2 Liter)


Additional Comments



Coupon codes can be entered during checkout, on the first page of the checkout.

Look for the Coupon Codes section, after the billing and delivery address sections. It looks like this:

After you enter the coupon code, click Add Coupon. If the code is found and valid, it will confirm the coupon and apply it to your order.
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Delivery Frequently Asked Questions:

Q: Is there a charge for deliveries?
A: NO not for orders over $120.00. There is a nominal charge of $7.99 for orders under $120.00, to help offset delivery costs.

Q: Is there is there an order minimum?
A: Yes, you order must be at least $80.

Q: Can I specify when I want my order delivered, so that I don"t have to wait around?
A: Yes, absolutely. There are a few different choices from which to choose. You can schedule a time and date of choice, or even schedule recurring orders which order themselves.

Q: How dependable are these deliveries, can I expect my order somewhere in the ballpark of the time I scheduled it for?
A: Yes, we make this a priority in our business and don"t depend on outsource deliveries. We use our own trucks and drivers in order to provide the most reliable service rain or shine. Although we cannot guarantee times due to unpredictable traffic and weather, in cases when times are not met, we will gladly reschedule to a customers convenient time at no additional cost to customer.

Q: Won't perishables spoil from being inside a truck on a hot humid day?
A: NO, our temperature controlled refrigerated trucks are equipped to handle the most punishing weather.

Q: What about safety. How can I trust a stranger coming into my property?
A: We have taken every step necessary to make your experience a pleasant one and safe one by:
 - Hiring drivers with full background checks.
- Bonded to cover any possible damage caused by driver
- Fully Insured for liability isssues
- Licensed
Delivery Charges

Delivery is FREE for orders totaling $120.00 or more Orders between $80.00 and $119.00 will incur $7.99 delivery charge. There is a 20% Restocking charge when rescheduling not possible within 24 hours of first attempt to deliver.

Delivery Hours

GroceryTaxi delivery hours are 9:00 AM to 9:00 PM Monday thru Friday: and 9:00 A.M. to 7:00 P.M. Saturdays. Delivery hours and days may vary without notice. GroceryTaxi does not deliver on Thanksgiving Day or Christmas Day.

Gratuities
 
No tipping please. Grocerytaxi discourages drivers from accepting gratuities, however we will not restrict a customer from doing so.
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In order to provide you with the best service possible in fulfilling your grocery order, we offer the ability to specify whether you would like substitutions for unavailable items on your order.

During check out, you can set your substitution preference for the entire order and also change it for individual items.


Substitution Options


Allow Substitutions:

If you choose to allow substitution on an item, we will only substitute when the exact ordered item is unavailable. If it is unavailable, we will try to substitute it with an equal or greater brand if a comparable product is available.

For example, if you order Del Monte Canned Peaches and allow substitution, if the item is unavailable, we may substitute Dole canned peaches.

If you have ordered a store brand or generic, we may replace it with a named brand if the item is unavailable. We generally never replace named brand items with generics or store brands even if substitution is allowed.


No Substitutions Allowed:

If you specify no substitution on an item, if the exact item is unavailable, we will not replace it with a comparable item and will credit the unavailable item to your order.

One exception is that we may substitute for different package sizing.

For example, if you order an Ocean Spray 64 oz Cranberry Juice, we may substitute two 32 oz bottles if the 64 oz is unavailable.

Otherwise, no substitution will be made for an unavailable item.



How to Set Your Substitution Preferences For Your Order:

When you choose the Check Out or Review Order option, you are taken to a page to review your order before checking out.

At the top of the page, there is a section called Substitution Preference For Order.

Click on Choose Your Preference, and choose either Allow Substitutions or No Substitutions. This will change the option for each item on your order to what you chose.



In the Your Order section, you can set the option for individual items by clicking on the dropdown that shows the current substitution option for that item (either Allow Substitution or No Substitution). Click on the option you would like to update it for that item.



How to Set Your Default Preference for Substitution:

If you want to permanently change the default substitution option for your orders, you can select it in My Account > View / Edit Personal Information.

In the Account Details section, there is an Allow Substitutions option. Select your preference and click on Save Changes to update your account. The new substitution option will be the default for future orders.

 

If you have additional questions about our substitution policies, please contact support for assistance.

Delivery Commitment

Our goal is to deliver on time every time, within your chosen delivery window. We have outlined the key elements of our delivery policies to help you understand our business practices. Should you have any questions, please don't hesitate to contact us .
Returns

Within 30 days after delivery, you may return any product purchased from Grocerytaxi for full credit, with proof of purchase. We regret that we are unable to accept returns of perishable (frozen, refrigerated) or opened items with expiration dates after delivery date, unless the item is spoiled.

To make a return , give product to driver on your next delivery, or contact us to schedule a pickup.

PRIVACY NOTICE


This privacy notice discloses the privacy practices for Grocerytaxi.com.This privacy notice applies solely to information collected by this web site. It will notify you of the following:


  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you on our site as part of the ordering process.

We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. Additionally, we use your information to fulfill your grocery orders.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via support@grocerytaxi.com or by calling (305) 662-5570:


  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.

 

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.


Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.


While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (305) 662-5570 or via email at support@grocerytaxi.com.

Regulated Products (Alcohol & Tobacco)

Grocerytaxi complies with state and federal alcohol and tobacco laws. Regulated products which include, but are not limited to, alcoholic beverages and tobacco products, require that the recipient be of legal age to purchase and consume these products.

At the time of delivery, the recipient must show the driver a photo government issued ID with proof of age, such as passport or drivers license. If a qualified adult is not available to take delivery, those products will not be left under any circumstance, and any applicable rescheduling charges will be charged.

FEDERAL LAW PROHIBITS THE SALE OF ANY TOBACCO PRODUCT TO PERSONS UNDER THE AGE OF EIGHTEEN, AND THAT ANYONE UNDER 27 SHOW PROPER PHOTO ID WITH THEIR BIRTHDATE WHEN PURCHASING THESE PRODUCTS.

Grocerytaxi has also adopted the above law to include alcoholic beverages not being sold to anyone under TWENTY-ONE YEARS OF AGE.
Contacting Grocerytaxi

If you have questions or need assistance with ordering or the web site, you can contact us several ways:
 
Phone:

(305) 662-5570
(305) 662-1330 Fax
Email:

support@grocerytaxi.com
Mailing Address:

Grocerytaxi, Inc.
11767 S. Dixie Hwy
Suite 432
Miami, FL 33256


You can also use the form below to send us an email:

Your Email

Your Name


Message